Customer Service Training

  • Ensuring that you have a professional, highly trained and effective Customer Service team is one of today’s main components for success.
  • We offer a wide range of tailored Customer Service training programs, industry specific and built using best methodologies and practices
 
  • Areas of Customer Service Training & Development
    • Exceptional Customer service
    • Customer relation management
    • Handling customer complaints
    • Call centre training (managing inbound calls)
 

 Courses & Outlines:

 
  • Exceptional Customer service
Program objectives: By the end of this course you will be able to:
  • How to define exceptional customer service
  • How to create a positive and complete service experience concept
  • Learn how to deal with challenging customers
  • Understand customer needs and challenge
  • Learn how to become a customer service star
  • Develop an action plan for providing an exceptional customer service using a unique approach
Audience Group: applicable to Customer service representatives, Team Leader, Supervisors, technical and support staff, field service representatives, account managers    
  • Customer relation management
Program objectives: By the end of this course you will be able to:
  • Understand the importance of customer service in a competitive environment.
  • Practice the best techniques of managing customer expectations and delighting customers.
  • Design a strategy to recover from major setbacks and regain the loyalty of customers.
  • How to deliver better, faster and bigger service and increase customer satisfaction.
  • Learn how to maintain an ongoing positive customer satisfaction
Audience Group: applicable to Customer service representatives, CS Team Leader, CS Supervisors, Sales representatives, Sales Team leaders, Sales Supervisors & Line Managers who want to maintain positive relationships with their customers    
  • Handling customer complaints
Program objectives: By the end of this course you will be able to:
  • Understand the importance of customer feedback.
  • Understand the process of customer feedback flow in an organization.
  • Design a customer feedback system to enhance organizational performance.
  • Assess and audit customer’s complaints.
  • Benchmark your process against world class standards
Audience Group: applicable to Customer service representatives, CS Team Leader, CS Supervisors, Sales representatives, Sales Team leaders, Sales Supervisors & Line Managers who want to address their customer’s complaints positively    
  • Call centre training (managing inbound calls)
Program objectives: By the end of this course you will be able to:
  • Design the perfect phone call that exceeds the customer’s expectations
  • Understand the foundation of Customer Service Excellence
  • Learn different positive Communication Skills
  • Understand how to manage quality and quantity process
  • How to manage customer complaints effectively
  • Work together as a team
Audience Group: applicable to Customer service representatives, CS Team Leader, CS Supervisors, and CS Managers Inbound.

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